QWhat is Odoo POS used for?
AOdoo POS is used to manage real-time sales in retail shops, restaurants, and service counters through an integrated and intuitive system.
QIs Odoo POS suitable for restaurants and cafes?
AYes, Odoo POS offers tailored features for restaurants, including table management, kitchen printing, and split bills.
QDoes Odoo POS work offline?
AYes, Odoo POS can operate in offline mode, syncing data automatically once internet is available.
QHow to set up a new POS session in Odoo?
ANavigate to POS > Configuration > Point of Sale, then create a new session with your desired settings.
QCan Odoo POS work on tablets or mobile devices?
AYes, Odoo POS is responsive and can be accessed from tablets, smartphones, or desktops using a web browser.
QHow to configure payment methods in Odoo POS?
AGo to Point of Sale settings and add or edit available payment options like cash, card, and mobile wallets.
QDoes Odoo POS support barcode scanners and receipt printers?
AYes, it integrates with hardware such as barcode scanners, receipt printers, and cash drawers.
QCan I apply discounts in Odoo POS?
AYes, you can apply line discounts or global discounts during checkout.
QHow to manage product variants in POS?
AEnable product variants in Inventory and link them to the POS for easy selection during sales.
QCan I manage customer loyalty programs in Odoo POS?
AYes, configure loyalty programs to reward points and discounts based on purchase value.
QCan I assign a default customer to all POS orders?
AYes, in POS settings, assign a default customer to auto-fill walk-in sales.
QCan I generate detailed POS reports in Odoo?
AYes, Odoo POS offers session summaries, sales reports, and payment breakdowns.
QCan POS users have restricted access?
AYes, assign user roles and restrict access to specific actions like refunds or discounts.
QCan I configure customer-facing display screens?
AYes, using the IoT box, you can show order details live on a second screen.
QCan I create multiple POS profiles for different stores?
AYes, configure separate POS for each store or department with individual settings.
QHow to apply multi-tax rules in POS?
ASet up fiscal positions to apply region-specific taxes automatically.
QCan I link bank journals to POS payment methods?
AYes, each POS payment method can be mapped to a specific bank journal.
QCan I restrict users from giving discounts?
AYes, set user permissions and assign discount limits per role.
QHow to handle refunds and exchanges in Odoo POS?
AUse the “Return” option from previous orders to process refunds or exchanges.
QHow to process tips in Odoo POS?
AAdd a tip line as a product or enable tip entry during payment checkout.
QCan I create product bundles like gift hampers in POS?
AYes, create bundled products or kits grouped under one POS item.
QIs multi-currency payment supported in POS?
AYes, configure multiple currencies and assign currency options per payment method.
QHow to activate the restaurant table layout?
AEnable restaurant mode and design the floor layout with tables and zones.
QCan POS orders sync with backend sales and accounting?
AYes, every POS order reflects in backend sales and accounting modules for reconciliation.
QCan I use POS in salons or spas?
AYes, POS can be used for service sales, with custom durations and pricing.
QDoes POS support digital wallets like Stripe or Razorpay?
AYes, integrate third-party payment gateways for card and digital wallet support.
QHow to handle festive or promotional pricing?
AUse scheduled pricelists that apply discounts or rates during specific dates.
QCan I accept deposits for orders in POS?
AYes, record deposits as advance payments or credit for future purchases.
QDoes POS track employee shifts or attendance?
AYes, you can track cashier sessions and employee activity logs.
QHow to close and validate POS sessions correctly?
AAt the end of the day, review payments, adjust closing balances, and click ‘Validate’.
QHow to create and apply gift cards in POS?
ACreate gift card products and use barcode or codes for redemption at checkout.
QCan I automate session opening and closing daily?
AYes, use scheduled actions or scripts to automate POS session management.
QHow to sync POS inventory with warehouse stock?
AEnsure POS is linked to the correct warehouse and enable real-time stock update.
QCan I display product images in the POS interface?
AYes, upload images in product form view, and they appear in the POS UI.
QHow to customize POS receipts with logos and details?
AAdd your company logo and customize headers/footers from receipt settings.
QHow to set up a self-service kiosk using POS?
AUse kiosk mode with touch-friendly layout and limited user access.
QDoes POS support multi-printer configurations (bar, kitchen)?
AYes, assign printers to product categories and route print jobs accordingly.
QCan I apply surcharges for card or delivery payments?
AYes, create service charge lines linked to payment types.
QHow to handle loyalty redemption via QR codes?
ACustomers can redeem points using scannable QR or loyalty vouchers
QCan I restrict refund or delete options in POS?
AYes, hide or disable these options through user roles and POS settings.
QIs VAT invoice generation possible in POS?
AYes, enable VAT invoice option to include tax ID and breakdown.
QCan I process orders in POS without internet?
AYes, POS supports offline order logging and syncs when reconnected.
QHow to disable on-screen keyboard for POS terminals?
AModify settings or device browser configuration to disable touch keyboard.
QCan I enable real-time stock alerts during checkout?
AYes, enable out-of-stock notifications to alert staff during checkout.
QHow to display multi-language product names in POS?
AAdd translations in product settings; POS reflects user’s language.
QHow to apply customer-specific pricing in POS?
AAssign special pricelists to customer profiles that auto-apply during sales.
QHow can I export POS data for tax filings?
AUse reports to export sales, tax, and payment data into Excel or PDF formats.
QCan I integrate fingerprint or biometric login for POS?
AYes, third-party biometric modules support secure login via fingerprint.
QHow to manage tips for specific staff or cashiers?
AAssign tip entries to employees and configure tip distribution in reports.
QHow to switch between users without logging out?
AEnable cashier switching using PIN, QR, or RFID without ending the session.
QCan POS handle offline payments and sync later?
AYes, offline payments are stored locally and automatically synced to the server once internet is restored.
QHow to show multi-language item names in POS?
AYou can add translations to product details; POS reflects them based on the user’s language setting.
QCan I sync POS orders with the sales module?
A Yes, all POS orders are logged as backend sales orders and can be processed further.
QHow to apply surcharge for card payments in POS?
AAdd a surcharge product linked to the card payment method to reflect extra fees during checkout.
QHow to bulk update product prices in POS?
AUse pricelists or import product templates in backend and sync them to POS configuration.
QCan I disable refund option in POS for specific items?
AYes, configure access rights or set product attributes to limit refund actions.
QHow to manage seasonal or temporary items in POS?
ATemporarily enable or disable products from backend inventory or apply special tags.
QCan I create invoices for POS orders automatically?
AYes, enable auto-invoice generation in POS settings to issue invoices with each transaction.
QHow to disable on-screen keyboard in POS?
ADisable touchscreen mode in settings or configure the browser/device interface accordingly.
QCan I configure different receipt formats per POS?
AYes, use Odoo Studio or custom QWeb templates to design receipt formats per POS profile.
QDoes Odoo POS support refund tracking to original payment mode?
AYes, refunds can be linked directly to the original payment journal and method.
QHow can Primacy Infotech help with POS customization?
AWe offer tailored POS setup, UI customization, loyalty programs, hardware integration, and restaurant flows.
QIs there any major difference in POS between Odoo 15 and Odoo 16?
AYes, Odoo 16 improved UI performance, faster order processing, and better session reconciliation.
QDoes Odoo 17 POS support real-time employee shift tracking?
AYes, Odoo 17 enhances shift tracking, user roles, and real-time cashier handovers.
QWill Odoo 18 POS include AI-based recommendations?
AFuture versions are expected to integrate AI for upselling, personalized offers, and inventory insights.
QCan I migrate my old POS data from Odoo 14 to 17?
A Yes, data migration is possible through database upgrades or using Odoo partner services.
QIs Odoo POS reliable for high-volume supermarket transactions?
AYes, Odoo POS handles bulk scanning, fast billing, and multiple terminals efficiently.
QCan Odoo POS be used in theme parks or events?
AYes, with custom modules for tickets, access control, and quick sales, POS suits events well.
QHow does Odoo POS compare with retail POS like Shopify?
AOdoo POS offers more flexibility, integration with inventory/accounting, and is open-source.
QCan I enable queue number token printing in Odoo POS?
AYes, token or queue number printing can be customized via IoT box and POS interface.
QIs there a restaurant kitchen display system (KDS) in Odoo POS?
AYes, Odoo POS integrates with KDS to display live orders on kitchen screens.
QDoes Odoo POS support loyalty tiers or membership plans?
AYes, tiers with reward rules and benefits can be configured using advanced loyalty modules.
QCan I integrate POS with ERP inventory forecasting?
AYes, POS sales impact stock and can trigger reordering through procurement rules.
QDoes Odoo support customer face recognition at POS?
AWith external integrations, facial recognition can be used for login or customer ID.
QHow to schedule auto-close POS sessions daily?
AAutomate session closure via scheduled actions or notify cashiers for end-of-day.
QCan I accept cryptocurrencies in Odoo POS?
AYes, POS can integrate third-party crypto wallets for accepting crypto payments.
QHow to secure POS from fraud or theft?
AUse cashier roles, audit logs, access restrictions, and regular session monitoring.
QHow to handle no-inventory POS sales?
AAllow negative stock or use virtual products for pre-orders or MTO items.
QCan I use POS for selling services like salon appointments?
A Yes, POS can handle time-based or package service sales like spas or salons.
QHow does offline POS sync affect multi-location stores?
AEach POS caches orders locally and syncs separately to central database when online.
QCan I block specific staff from giving discounts in POS?
A Yes, you can restrict discount rights based on cashier roles and permissions.
QDoes Odoo POS offer an API for external integrations?
AYes, it supports API for integrating with external CRMs, loyalty apps, or accounting tools.
QHow to schedule system maintenance for POS terminals?
ANotify users and use downtime alerts; perform updates during off-business hours.
QHow do I analyze product movement and performance in POS?
AUse POS reports to track top-sellers, low performers, and order frequency.
QCan I enable dual language printing on POS receipts?
AYes, multi-language receipt templates can be created using QWeb or Studio.
QHow to provide tips directly to a tip jar in POS?
ACreate a separate product named ‘Tip Jar’ and assign it to a separate account.
QCan I enforce cashier logins with secure PINs or QR codes?
A Yes, cashier login can be protected via PIN, RFID, or QR badge.
QHow can I automate stock replenishment from POS sales?
APOS syncs inventory and triggers procurement rules or reorders automatically.
QIs VAT invoice generation available in POS?
AYes, POS can generate tax-compliant VAT invoices with customer tax info.
QCan POS identify walk-in customers via face ID or phone?
A With hardware support, customer profiles can load via face recognition or mobile input.
QDoes POS support multi-printer routing (kitchen, bar, billing)?
AYes, product categories can be assigned to route orders to different printers.
QHow to sell gift hampers or bundled packs in POS?
ACreate bundle products in inventory and list them as single items in POS.
QCan I block expired items from being sold at POS?
AYes, enable lot tracking and expiry control in inventory settings to restrict expired sales.
QIs Odoo POS suitable for pharmacies?
AYes, it supports medicine sales with batch numbers, expiry, and doctor prescriptions.
QHow to link POS returns to original invoice or payment?
A Use the return option in sales history and match with original transaction details.
QDoes POS integrate with QR code menus or self-ordering?
AYes, QR menus can be used for restaurants and orders synced with POS.
QHow to manage festive or promotional pricing in POS?
AActivate event-specific pricelists and assign them to applicable dates or sessions.
QCan I switch between POS profiles without logging out?
AYes, user role toggling or session-based switching is supported in POS.
QCan POS handle loyalty redemption based on last visit?
AYes, rules can be configured to allow redemption based on customer visit date.
QHow can I export POS data for audit or tax filing?
APOS orders and reports can be exported in Excel or PDF formats for audits or filing.
QHow can I enable secure PIN login for POS users?
AGo to user settings and assign PIN codes that POS users must enter to access their session.
QCan I connect Odoo POS with external accounting software?
AYes, Odoo POS data can be exported or integrated using APIs with external systems.
QHow to track sales by employee or cashier?
AEnable cashier tracking to log every order under a specific user for reports and performance.
QHow to manage returns after session closure?
AProcess the return from backend sales orders or create a refund order in a new session.
QDoes Odoo POS support deposit or layaway orders?
AYes, create partial payment entries and finalize the order in a future session.
QCan I automate purchase replenishment from POS sales?
AYes, POS reduces inventory which can trigger automated reordering from suppliers.
QHow to print duplicate POS receipts?
AUse the session order history to reprint any previous receipt easily.
QHow do I activate multi-company POS operations?
AAssign each POS profile to its respective company and configure company rules.
QCan I change the layout of POS buttons?
AUse Odoo Studio or XML templates to customize button layout, order, and appearance.
QHow to offer combo discounts based on quantity in POS?
ASet pricing rules that auto-apply discounts when specific quantities are purchased.
QDoes POS support integration with delivery services?
AYes, integrate external APIs or apps for restaurant delivery or courier tracking.
QCan I restrict access to specific POS products for some users?
AUse product categories and POS access roles to limit what users can sell.
QHow to show ongoing promotions dynamically in POS?
ACustom modules or banners can highlight live offers on the POS screen.
QIs touchless payment supported in Odoo POS?
AYes, NFC and contactless card readers can be integrated with third-party hardware.
QHow to group similar items into one receipt line?
AEnable product line merging in settings so repeated items appear as a single line.
QCan I record customer feedback at POS?
AYes, custom screens or optional survey prompts can be added after checkout.
QHow to print kitchen order tickets (KOT) separately?
AAssign a kitchen printer to food items; tickets will auto-print per order.
QHow to apply environmental fees or green tax in POS?
ACreate a fee product or configure taxes to apply additional charges per item.
QHow do I apply custom loyalty rules by category?
AUse advanced loyalty module settings to define rules per product type.
QCan I pause and resume orders during a rush hour?
AYes, place orders on hold and recall them anytime during the same session.
QHow to track and manage coupons in Odoo POS?
AGenerate coupon codes from backend and apply them via scan or entry.
QCan I manage supplier-based pricing in POS?
AWhile POS uses sale prices, supplier links are maintained in inventory for restocking.
QHow to prevent double billing for the same table?
AUse session locks or alerts when one user is handling a table.
QDoes POS support multi-unit product sales (e.g., kg, pack)?
AYes, configure product UoM (Unit of Measure) and enable selection in POS.
QCan I allow staff to clock in/out using POS?
AYes, link POS with Odoo HR attendance module for shift check-in/check-out.
QHow to automatically notify kitchen of new orders?
APOS can push orders to the KDS screen or print directly in kitchen via IoT.
QCan I integrate QR menus with POS for contactless ordering?
AYes, QR menus can push orders directly into the restaurant POS.
QHow to apply bulk changes to product prices?
AUse mass-edit tools in backend or import pricelists for batch updates.
QDoes POS support age verification for certain items?
AAdd warnings or pop-ups for age-restricted products during checkout.
QCan I apply cashback schemes in POS?
AYes, offer cashback as a reward, voucher, or discount line.
QHow do I set automatic rounding for specific currencies?
AUse the accounting module to define currency rounding rules linked to POS.
QHow to integrate POS with restaurant booking or reservations?
AEnable table reservation via POS restaurant mode or third-party modules.
QCan I apply different taxes for dine-in and takeaway?
AYes, fiscal positions can be assigned based on order type.
QHow to auto-print customer name on receipts?
ASet customer as default or select them during sale; name appears on receipt.
QCan I customize POS screen by user role or cashier?
AUse user-specific settings or modules to show/hide options per cashier.
QHow to handle service-based items in POS?
AAdd services as non-stockable products; sell them like regular items.
QCan I see top-selling products per POS session?
AYes, use POS sales reports filtered by session to analyze bestsellers.
QHow do I integrate Odoo POS with CRM module?
ASync customer data and orders to CRM to track purchase behavior.
QCan I prevent price edits at checkout?
AYes, disable manual price changes for products via role-based settings.
QHow to apply happy hour or time-based discounts?
ACreate pricelists with active time ranges to trigger during specific hours.
QCan I create multiple user logins for the same POS?
AYes, each user can log in with their credentials and access limits.
QHow to block expired items from POS sale?
AUse lot tracking with expiry dates to prevent sales of expired inventory.
QCan I track item-wise profit in POS?
AUse cost-based margin reports to see profit per sale item.
QHow to schedule POS backups?
AAutomate backups using Odoo server tools or third-party scripts.
QHow to show QR code on receipt for payment?
AConfigure a payment QR code or UPI to print on receipts.
QCan POS support tips per item or category?
AYes, assign tip rules or percentages per service/product.
QHow to run promotions like “Buy 1 Get 1” in POS?
AUse promotional rules in pricelists or coupon-based configuration.
QHow to restrict cashier logins to specific terminals?
AAssign POS access only to selected users in backend configuration.
QCan I link POS to customer birthdays for offers?
AYes, use CRM or marketing module to trigger birthday discounts at POS.
QWhy choose Primacy Infotech for POS solutions?
AWe provide complete POS setup, customizations, training, and support for all business types.
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